Check-In time is 8 AM and Check-Out Time is 8A.M.
. 50%of the total booking amount has to be paid at the time of holding booking itself to
 guarantee the reservation, remaining 50%to be settled During ck in at hotel
  Upon Arrival at Reception.
. If our Check—In/Out timing does not suit your holiday program, kindly inform us about
  the same. Necessary room allotments can be arranged on prior information, subject to
  availability, and may be chargeable by us directly.
. Cancellation or Alteration in bookings is entertained. But prior information is required
   at least a week before your Check—In date. In writing from your end subjected to approval
   Kindly also refer our Reservation/Cancellation or Amendment Policy.
. Please carry a valid government issued photo identity and address proof with you for
   Check—In Procedure mandatory for all staying guests . [PAN Card is not accepted as a
   valid Identity Card]
. The Credit/Debit Card Holder should be one the travelers, if you have booked with us
  using any one of the later.
. We reserve the right to cancel or modify reservations where it appears that a customer
  has engaged in fraudulent or inappropriate activity or under other circumstances where
   it appears that the reservation contains or is resulted from a mistake or error.
. We may charge compulsory gala dinner supplement on Christmas / New Year’s event
  or other specific festive periods. This needs to be cleared separately.
. Breakfast timings are 07:30 — 10:30 am henceforth all requests will be chargeable.
. Dinner timings are 07:30 — 10:30 pm henceforth all requests will be chargeable.
. Rates displayed online are not guaranteed until the confirmation voucher is generated.
  The rates are dynamic and may change without any notice. A rate once selected and
   transaction executed by you, no other rate is applicable either higher or lower and
  no refund is admissible.
. All extra services & amenities not part of the rate will be available on additional charge only.
. In case of non—availability of pre—booked room at the time of arrival, the hotel will offer an
  alternate similar standard hotel/ in a similar room type, at its discretion and without any
  further liability.
 
 
  RESERVATION CONFIRMATION VOUCHER
 
. Rates may change without notice and may vary for special events except for confirmed
  reservation against the advance payment.
. All rates are subject to prevailing local taxes as applicable on room tariff & services opted.
 
Children 81 Infants
  Child (up to 5 years) can stay free of charge with parents without extra bed.
  Children between 6 years to 12 years of age will be charged 15% child no bed(CNB)
  Child bed will not be provided (in the terrief applicable), for extra bed 30% of the
  applicable terrif will be chargedChildren above 12 years of age will be treated as
  young adults and the prevalent reservation tariff charges will be applicable and levied.
Cancellation Policy
. The refund against cancellation of reservations of up to five room nights is
  applicable as below :
    o Cancellation charges 25% of total tariff if cancelled more than 30 Days prior to Check-in date.
    0 Cancellation charges 50% of total tariff if cancelled between at least 16 to 30 Days prior to Check—in date.
    0 Cancellation charges 75% of total tariff if cancelled between at least 4 to 15 Days prior to Check-in date.
    0 Cancellation charges 100% of total tariff if cancelled between 0 to 3 Days prior to Check-in date.
 
. The refund against cancellation of reservations of over five room nights is applicable as below:
    0 Cancellation charges 25% of total tariff if cancelled more than 40-60 Days prior to Check-in date.
    0 Cancellation charges 50% of total tariff if cancelled between at least 39 to 30 Days prior to Check-in date.
    0 Cancellation charges 75% of total tariff if cancelled between at least 29 to 10 Days prior to Check-in date.
    0 Cancellation charges 100% of total tariff if cancelled between 09 to 0 Days prior to Check-in date.
 
. No shows 100% retention of the total tariff will be charged
. In case of a full refund on cancellation, there will be a deduction of approximately 6 % as
 payment processing charges.
Note : Above are the cancellation rules but we will put our best possible efforts to
waive/minimize the cancellation charges.
Amendment Policy
. Amendments will be treated as cancellation.
. Any refund will take at least 15 days to process.
               RESERVATION CONFIRMATION VOUCHER
 
COVID 19 MANDARTORY GUIDELINES: -
 
 
  • As per government guidelines The swimming pool, gymnasium, SPA will remain closed until the next covid 19 guidelines provided by the state government.
  • Guest must sign to acknowledge the Covid deceleration form at the time of check in provided by the Reception staff, at he time of arrival to hotel for stay or use of any services of the hotel.
  • Guests and accompanying drivers visiting our resorts, who are 18 years of age & above must provide the vaccination certificate of 2nd dose.
  • they should hold a valid RT- PCR negative test report from the origin city as a mandatory guideline to be followed while travelling and to be submitted to the staying hotel with a sample taken not more than 72 hours prior to time of check-in.
  • Guests should be prepared to present the vaccination certificate or RT—PCR negative report upon demand at the resort, prior to check-in.
  • Guests failing to produce these reports by the time of check-in will not be allowed to check-in or access the hotel, and there will be no refund given for any room nights booked and paid for by the guests in such an eventuality.
Best regards
 
General Manager
Hotel The Zen Ladakh
 
Sheldan Fort Road, Leh Ladakh Jammu and Kashmir, 194101
               +9l-94l99 52359, +9l-l982-253336,+9l-1982-251996